Vamo, Inc. and its subsidiaries, representatives, affiliates, officers, and directors (collectively, "Vamo," "we," "us," or "our") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services, including our website, mobile applications, and technology platform that connects businesses with independent contractor drivers for delivery services.
By accessing or using our Services, you acknowledge that you have read this Privacy Policy and agree to be bound by it. If you do not agree with this Privacy Policy, you must not use or access our Services. Your access to and use of our Services are also subject to our Terms of Service.
1. Information We Collect
Information You Provide to Us
We collect information that you provide directly to us, including:
Account information (name, business name, email address, phone number, payment information)
Delivery information (pickup and delivery addresses, delivery instructions, recipient information)
Communications (messages, feedback, reviews, ratings)
Verification documents (identity verification, business documentation)
Information We Collect Automatically
When you use our Services, we automatically collect certain information, including:
Device information (device type, operating system, unique device identifiers)
Usage information (pages visited, features used, time spent on Services)
Location information (when you use location-based features)
Log information (IP address, access times, browser type, referring URLs)
Information from Third Parties
We may receive information about you from third parties, such as:
Payment processors
Identity verification services
Business partners and service providers
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our Services
Process and facilitate delivery requests
Communicate with you about your account, deliveries, and our Services
Send you marketing communications (with your consent where required)
Detect, prevent, and address fraud, security, or technical issues
Comply with legal obligations and enforce our Terms of Service
Personalize your experience and provide customer support
3. How We Share Your Information
We may share your information in the following circumstances:
With Drivers: We share necessary delivery information (addresses, delivery instructions, contact information) with independent contractor drivers who accept your delivery requests
With Service Providers: We share information with third-party service providers who perform services on our behalf (payment processing, data analytics, customer support)
For Legal Reasons: We may disclose information if required by law, legal process, or to protect our rights, property, or safety
Business Transfers: We may share information in connection with a merger, acquisition, or sale of assets
With Your Consent: We may share information with your explicit consent
4. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
The right to access your personal information
The right to correct inaccurate information
The right to delete your personal information
The right to opt out of certain data processing activities
The right to data portability
To exercise these rights, please contact us at legal@vamodelivery.com.
5. SMS/Text Messaging Privacy
If you opt in to receive SMS or text messages from Vamo, we may use your mobile phone number to send you service-related or operational messages.
SMS consent is not shared: Mobile information, text message opt-in data, and consent will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Notwithstanding anything else in this Privacy Policy, mobile phone numbers, SMS opt-in data, and text messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.
We may share information with service providers that help us deliver our services or text messaging functionality, but those providers may only use the information as necessary to perform services on our behalf and not for their own marketing or promotional purposes.
Opt-out: You may opt out of SMS communications at any time by replying STOP to any text message. For help, reply HELP.
Message and data rates may apply. Message frequency may vary.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will delete or anonymize it in accordance with our data retention policies.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Services, you consent to the transfer of your information to these countries.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Vamo, Inc.
Attn: Legal Department
917 E 16th St,
Chattanooga, TN 37408
Email: legal@vamodelivery.com
